醫療券計劃：適時檢視和確認醫療券申領交易

 Health Care Voucher Scheme (HCVS)–Timely Review and Confirm Voucher Claim Transactions/醫療券計劃：適時檢視和確認醫療券申領交易

27 Jun 2024 23:30

To all Enrolled Health Care Providers (EHCPs)

Health Care Voucher Scheme (HCVS) –Timely Review and Confirm Voucher Claim Transactions

In administrating HCVS, it has come to our attention that some voucher claim transactions made under “Data Entry Accounts” some time ago have not been confirmed by relevant EHCPs through the eHealth System (Subsides) (“the system”). Besides, we also noted that some temporary eHealth (Subsidies) Accounts were not timely confirmed and validated.

Your attention is drawn to paragraphs 4.5 and 4.6 of the ‘Guide for Healthcare Service Provider’ (“the Guide”) of the Elderly Health Care Voucher Scheme (“the Scheme”) which state that EHCPs are required to review and confirm the claim made by their delegates using the ‘Data Entry Accounts’ in the system, and that voucher claim transactions which have not been confirmed by the EHCPs will not be submitted to the system for processing reimbursement. Paragraph 4.6 of the Guide also stated that only transaction made through validated eHealth (Subsidies) Account would be reimbursed.

To effect payment, EHCPs are required to rectified information of temporary eHealth (Subsidies) accounts that have failed validation. You are therefore reminded to review and confirm account creation which is done by your staff in the eHealth System (Subsidies) as soon as possible so that the account validation process can be initiated timely and before the particulars input become outdated. Delay in doing so may give rise to the need for subsequent update of the relevant account information, and delay of reimbursement of the relevant claim transactions. To facilitate prompt reimbursement of claimed voucher amount, you are recommended to review duly the voucher claim transactions pending completion/ confirmation as well as temporary eHealth (Subsidies) accounts pending confirmation under the “Task List” in the system, and complete and confirm as soon as possible. You can view the details of claims reimbursed in the “Monthly Statement” in the system.

Department of Health
June 2024


致所有已登記醫療服務提供者：

醫療券計劃：適時檢視和確認醫療券申領交易

本署醫療券事務科在管理醫療券計劃（下稱「計劃」）時注意到，一些早前經由「資料輸入戶口」作出的醫療券申領交易，並未得到有關的已登記醫療服務提供者（下稱「服務提供者」）在醫健通（資助）系統（下稱「系統」）確認，相關的醫療券申領款項因而未獲安排付還。另外，我們亦注意到一些臨時醫健通（資助）戶口未有盡快被確認和核實。

請注意，「長者醫療券計劃醫療服務提供者指南」（「指南」）第4.5及4.6段列明，服務提供者須檢視及確認其授權人員經由「資料輸入戶口」在系統內所輸入的申報交易，而未獲服務提供者確認的醫療券申領交易不會獲安排付還款項。「指南」第4.6段亦列明，只有經由已核實的醫健通（資助）戶口所作出的交易才會獲付還醫療券金額。

已登記醫療服務提供者須確保已更正未能通過核實程序的臨時醫健通（資助）戶口內有關資料。我們提醒你應盡快檢視和確認由你的員工在醫健通（資助）系統替長者開設的戶口，以迅速啓動戶口核實程序。延誤開設戶口或會引致日後需更新有關戶口的資料或延誤付還有關申報的醫療券金額。我們亦建議你適時檢視系統內「工作列」下有待完成或有待確認的申報或臨時醫健通（資助）戶口，並盡快完成及確認所有資料，以便相關醫療券款項得以及時付還以及迅速啓動戶口核實程序。有關付還的申報詳情可瀏覽系統內的「月結單」。

衞生署
2024年6月